We Plan To Be Within Arm’s Length Of 0ur Customers Say Ecobank MD
Managing Director of Ecobank Nigeria, Mr Patrick Akinwuntan, has disclosed that Ecobank will aim go bring banking experience closer to its teeming customers.
In addition, he said that the major task before him is to grow the Ecobank brand in the country by delivering it as a brand of choice and making sure the lender’s services are available and are within the reach of every Nigerian either in their homes or locality through any of the bank’s versatile touch points.
Akinwuntan, who was fielding questions by the media in Lagos, said Ecobank is a central platform of choice for doing financial transactions across Africa, because the bank has more presence in African than any other any other financial institution, whether as a global player or as an African player. In his words “My mandate in Nigeria is to deliver the brand promise of Ecobank as the platform of choice for convenient, affordable and instant banking services to customers in Nigeria.
“it is our ambition that we are within easy reach in your locality at an Ecobank express point through our agents or within your arm’s length on your phone; you can open an account and you can make payment; you can receive payment straight on your phone and at any time cash out through our agent at any Ecobank Xpress point or the ATM.
“In addition, our multi-featured digital payment solution, EcobankPay – this is our rebrand of the EcobankScan+Pay QR offering designed to allow us deliver unified and instant self-service across a range of interconnected payment solutions.
“This allows our customers pay in-store via the Ecobank mobile app or *326#. It is the Ecobank everywhere strategy across Africa that we are implementing in Nigeria,” the new Ecobank Nigeria chief stated.
He said further that, “We have more country presence than any other financial institution across Africa, currently 36 countries and therefore our central technology platform positions us as the platform of choice and enables us leverage for scale, efficiency, affordability, quality of service across the continent.
“We are able to relate our common product, common platform, common services, and common set value proposition to our customers.
We spent the last two years building on our unrivalled platform and laying the foundation that enables us accelerate to leadership in this market.”
Ecobank today is a world-class pan-African bank, a major contributor to the economic development and financial integration of Africa.
The bank’s ground-breaking digital banking solutions – including the Ecobank Mobile app, Xpress account offering, which can be opened instantly with less documentation and Ecobank OMNI, that is our online payment platform for corporate customers, has in no small way unleashed the potential of Ecobank as the unparalleled pan African platform and supports its goal to reach 100 million customers by 2020.
Ecobank is known to deliver a seamless customer experience across 36 African countries, bringing wholesale, retail, transactional and investment banking services to governments, financial institutions, multinationals, local companies, SMEs and individuals.