Customers, Staff Applaud Fatgbems Petroleum’s Customer Service Initiative
As the 2017 customer service week ends, customers and employees of Nigeria’s leading independent petroleum marketing firm, Fatgbems Petroleum Company limited have commended the initiative behind the company’s celebration of the week this year.
The company in its drive to appreciate her customers designed an activation that reached out to over 1000 customers with gifts besides rewarding some outstanding customer service officers of the organization
The activation which spread across already rebranded stations had the directors and top management team attending the flag-off and other points of activation which include Berger, Aseese, Cele, Dalemo, Igbala and Oju-Ore retail outlets. One of the highlights of the week was selected service rendered to customers by the directors and other management staff of the company.
Speaking at the flag-off and presentation of the certificate of excellence, Chairman of Fatgbems Group, Mr. Kabir Gbemisola, disclosed that, the company has found it worthy to celebrate her customers as they form a vital part of the existence and success of the company. He said ‘our customers which consist of both internal and external customers are the reason we have the company up and running’.
Mr Gbemisola added that the company is ready to upscale its customer service efforts as innovative ideas will be implemented in the next few months to appreciate customers in a bigger way.
In his own remarks, One of the customers who participated in the activation at Cele-Ijesha retail outlet, Mr Babs Adeboyejo, applauded the rebranding drive of the company. Saying, Fatgbems has not only rebranded physically has shown that it is ready to compete in the oil and gas industry with customer service idea. It is also a way to make a statement of commitment to the customers which will in the long-run add value to the company.
Another customer, Mr. Ukor Kelechi, commented that, for a service station to deem it fit to reward and celebrate customers, shows how much value they place on the relationship that exists between customers and the company. He appreciated Fatgbems for the idea and pledged his loyalty to the company.
One of the awardees and best customer service officer from Lagos Business Area One, who spoke on behalf of all the winners, Tobi Adewuyi, said that the award is not just about what has been done in the past but a boost to a more efficient service to the customers.
He appreciated the company for the thought behind rewarding the customer service officers and restated his commitment to the company.
Fatgbems Petroleum is a member of Fatgbems Group of companies, incorporated as an independent petroleum marketing company in 1994.