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FCMB To Enhance Customer Experience With Mobile Banking Offering

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The management of First City Monument Bank (FCMB) Limited has disclosed that the dedicated code, *329#, a mobile banking solution, will help boost customer experience.

The offering is anchored on the Unstructured Supplementary Service Data (USSD) technology platform.

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In a statement released by the bank, it said ‘‘The self-service, stress-free and secured solution, which is available on all the Global System for Mobile (GSM) networks in Nigeria, (Globacom, MTN, 9Mobile and Airtel), enables existing and potential customers of FCMB carry-out various financial transactions, using their mobile phones.

“These include enrolment, funds transfer, account opening, micro loans and top-up, account balance enquiry, airtime and data purchase, bills payment, wallet deposit and withdrawal, sending of cash, withdrawal from agent’s outlet, limit increase, among other value-added services, on the go and without any hurdles,’’ the statement read in part.

According to FCMB, the *329# mobile banking solution forms part of the Bank’s core strategy to expand its service channels by promoting and deepening the Central Bank of Nigeria’s cashless and financial inclusion policies.

‘‘The development will also go a long way to eliminate possible delays periodically experienced by physically visiting a branch of the Bank or outlet to carry-out transactions.

In addition, the initiative will reinforce the lender’s commitment to environmental sustainability, geared towards reducing the quantity of paper and other materials usage in the society of which printing of various banking documents forms a substantial part of the process,’’ the bank said.

Commenting on the introduction of the *329# offering, the executive director, Retail Banking of FCMB, Olu Akanmu, said the service has been designed to meet the needs of its ever increasing customer base that is technology savvy. He added that it was in line with the commitment of the Bank to inclusive banking through products and services aligned with the lifestyles of its teeming customers.

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