Wema Bank Celebrates 76th Anniversary, Restates Commitment to Customer Satisfaction
In celebration of its 76th anniversary, Wema Bank has highlighted its decades of operations as the oldest indigenous banker and its growing profile as a leader in digital banking. The bank is also illustrating its successful turnaround with the records of consistent returns to shareholders.
At an interactive session with senior journalists, the management of the bank led by Chief Financial Officer, Tunde Mabawonku; Head, Corporate Strategy and Planning, Femi Akinfolarin; Head, Brands Corporate Communications and Investor Relations, Funmilayo Falola; Head, Public Relations, Morolake Philip-Ladipo and Representative of the Legal Adviser, Hillary Ajodo, gave insights on the continuous cycle of reinvention that has come to be known with the bank.
“From a position where we could not pay dividends some years back, we have consistently delivered on our promise to our stakeholders consecutively in recent years by paying dividends. Indeed, this year won’t be an exception,” Mabawonku said.
While noting that the bank is indeed proud of its heritage and legacy, Mabawonku was however quick to add that the bank is already serving other diverse markets across the country with its cutting-edge services, riding on the back of innovative technology.
“With a proud heritage of resilience and value, Wema Bank is the longest surviving indigenous Nigerian bank, thriving on a foundation of customer-centric and innovative approach to financial service delivery. We have been audacious with a pioneering spirit, and been able to build a legacy of leadership by blazing the trail to what banking could, and should be for the Nigerian stakeholder,” he added.
Going down memory lane to the early days of the bank as a regional bank with offices in majorly southwest Nigeria, he explained that the bank has since grown from a regional bank to a national bank with footprints across major cities of the federation. The bank’s growing Abuja and Port Harcourt zones are currently under the supervision of Mr. Chukwuemeka Obiagwu as an Executive Director, effective from April 1, 2021.
Though the bank can be considered to be an old generation bank, it is not resting on its oars at all as it keeps reinventing itself. This led it to be the first financial institutions to introduce mobile banking in Nigeria in 2011, and took it several notches higher in 2017 with the launch of ALAT, Africa’s first fully digital bank. Leading with innovation, Wema Bank is today the quintessence of excellence in products and platforms, as well as customer service delivery.
“Our position is testament to our resilience, vision, audacity, commitment to ethical corporate governance, a best-in-class workforce, visionary leadership, and excellent customer service. Our steadfast commitment to innovation-led service delivery, brightens the path of our customers and stakeholders to an assured, enabled, and exciting future.
In a related vein, the bank has restated its commitment to in ensuring that customers remain its top priority in terms of service delivery and customer satisfaction. According to it, the bank has consistently pushed the envelope in offering customer satisfaction within and outside of the conventional banking needs. The bank also explained that it has always strived to identify their needs and provide solutions accordingly.
Mabawonku added, “Our purpose statement of making life and lifestyles easier for our customers is an expression of our enduring commitment to enabling a glorious day, every day, in every way by leveraging our strength, resources, expertise and unrivaled passion for innovative and digital solutions, to clear the path to the lifestyle aspirations of our esteemed customers, staff, partners and communities.”