ACAMB National Conference: Stakeholders To Dissect Experiences Of Financial Services Consumers
To foster significant dialogue and collaboration within the financial sector, the Association of Corporate Affairs Managers of Banks ( ACAMB) has announced that its third stakeholders’ conference, will be held on May 30, 2024, at Bankers House, CIBN VI Lagos.
Themed, “Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience”, the conference will explore end-to-end customer service issues in Banks and other financial institutions through top-tier select Speakers and subject experts’ panel.
ACAMB is the umbrella body for corporate and marketing communication professionals working in Deposit Money Banks in the country.
According to the association, the 2024 ACMB stakeholder’s conference seeks to transcend the competitive landscape by promoting a collaborative approach to solving industry challenges and enhancing the overall customer experience in banking and financial services in the country.
Consumer Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy & Customer Solutions, Advisory Services, KPMG, will feature as the keynote and Guest Speaker at the conference.
Additionally, the event will include expert panels and discussions with esteemed industry leaders which include; Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance underwriter and Managing Director/CEO of Cornerstone Insurance.
Among the panelists also are Virgine Nowak, Chief Customer Experience Officer of Access Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration.
Some of the speakers at the event include consumer solutions strategist and advisor, Wale Abioye; Chief Executive Officer and Executive Secretary of the Pensions Operators of Nigeria, Oguche Agudah; Managing Director/CEO of Cornerstone Insurance, Stephen Alangbo, among others.
ACAMB President, Rasheed Bolarinwa, emphasising the importance of the conference in the current financial environment, said, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”
“Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships,” Bolarinwa added.
The association said that the annual stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.